This position is part of the Benelux Service Department of Werfen Benelux.
The Field Service Engineer develops customer satisfaction through technical repair, preventive maintenance and installation of Werfen instruments as well as identify and resolve issues affecting customer´s network, working closely with the hospital´s IT department
Position with continuous presence at customer in Belgium and occasionally in The Netherlands.
Key Accountabilities:
Installation of new instruments
Performs routine and non-routine technical repairs of Werfen instruments
Perform Preventive Maintenance of the installed instruments
Instructs customers in the proper operation, maintenance and troubleshooting
Reports all service activities in SAP by electronic service report
Control of the car stock assigned for repairing and maintaining the instruments
Responsible for routine interaction with sales for customer situations, updates and leads
Other duties and responsibilities as assigned by the Service Director
Member of the weekend- and evening service team
Install and configure the software of clinical applications in laboratories and hospitals
Perform required technical training sessions
Respond to and resolve client problems as they relate to technical software issues
Refer more complex problems to 2n level department
Build customer relationships by keeping customers informed of how and when problems are resolved
Carry out complex installs at client sites
Kandidaten Profil
The position requires studies of Electro Mechanical Engineer
3 years experience as a FSE in the Healthcare sector (IVD) is a plus
Good knowledge of administration and maintenance of servers and workstations in both, hardware and software areas
Knowledge of automation lines in laboratory environments would be a plus
Ability to communicate effectively with customers and colleagues
Must have basic skills of MS Office (Word, Excel)
Must have basic skills of Windows and Network
Autonomous capacity and resolution
Language skills: Dutch/ENG (French is a plus)
Kontakt
If you are interested in this position and would like to know more about it, please contact: