Field Service Engineer Belgium
Location
Belgium
Job Description
This position is part of the Benelux Service Department of Werfen Benelux.
  • The Field Service Engineer develops customer satisfaction through technical repair, preventive maintenance and installation of Werfen instruments as well as identify and resolve issues affecting customer´s network, working closely with the hospital´s IT department
  • Position with continuous presence at customer in Belgium and occasionally in The Netherlands.

Key Accountabilities:

  • Installation of new instruments
  • Performs routine and non-routine technical repairs of Werfen instruments
  • Perform Preventive Maintenance of the installed instruments
  • Instructs customers in the proper operation, maintenance and troubleshooting
  • Reports all service activities in SAP by electronic service report
  • Control of the car stock assigned for repairing and maintaining the instruments
  • Responsible for routine interaction with sales for customer situations, updates and leads
  • Other duties and responsibilities as assigned by the Service Director
  • Member of the weekend- and evening service team
  • Install and configure the software of clinical applications in laboratories and hospitals
  • Perform required technical training sessions
  • Respond to and resolve client problems as they relate to technical software issues
  • Refer more complex problems to 2n level department
  • Build customer relationships by keeping customers informed of how and when problems are resolved
  • Carry out complex installs at client sites
     
Candidate profile
  • The position requires studies of Electro Mechanical Engineer
  • 3 years experience as a FSE in the Healthcare sector (IVD) is a plus
  • Good knowledge of administration and maintenance of servers and workstations in both, hardware and software areas
  • Knowledge of automation lines in laboratory environments would be a plus
  • Ability to communicate effectively with customers and colleagues
  • Must have basic skills of MS Office (Word, Excel)
  • Must have basic skills of Windows and Network
  • Autonomous capacity and resolution
  • Language skills: Dutch/ENG (French is a plus)
Contact

If you are interested in this position and would like to know more about it, please contact:

 

Jurgen Rillaerts, Recruitment Consultant
E: rillaerts@themagroup.eu
T: +32 478 50 39 00